storyteller. slytherin. social media doom scroller.
Anna is a social media and community manager based in Connecticut, USA. Anna finds joy in helping companies develop their unique voice and uses it to help them express themselves, while also building an engaged fanbase. When she isn’t doom scrolling on Tiktok you can find her drinking green tea with peppermint while binging Netflix, reading a book, or writing about some type of fantasy world. She loves animals, horror movies, spirituality, and staying busy.
portfolio.
experience.
- Social Media & Community Manager-
Athletic Greens
January 2023 – Present
• Created a Knowledge base for our team
• Used Sprinklr to moderate and engage on Twitter, IG, FB, Threads, Youtube, and Tiktok.
─── ･ ｡ﾟ☆: *.☽ .* :☆ﾟ. ───
- Social Media & Community Manager-
Freelancer
September 2022 – Present
• Hybrid marketing, social media management, copywriting, customer success, & reputation management
• Graphic design using Photoshop, Canva, & Procreate
• Wrote and published Amazon posts
• Email Marketing
• Content strategy
• Influencer campaigns
─── ･ ｡ﾟ☆: *.☽ .* :☆ﾟ. ───
- Social Media Community & Engagement -
Misfits Market
April 2020 – June 2022
•Hybrid marketing, customer success, & reputation management
• Engage with customers & visitors across all Misfits Market social channels including Facebook, Instagram, Twitter, Tiktok, & Youtube.
•Help with managing & engaging in our Facebook groups.
• Write blog posts, handle all blog comments, & SEO.
• Ran affiliate marketing campaigns
•Help with Tiktok strategy along with sole responsibility of engagement with other's videos. Helped our company gain 5k followers in less than one year.
─── ･ ｡ﾟ☆: *.☽ .* :☆ﾟ. ───
-Social Response Team Lead-
-Social Response Team-
Friendemic
May 2017 – October 2018
• Training & 1:1 meetings
• Created a detailed knowledge base to support the team
• Support & helped manage the Social Response Team
• Assisting with any social response issues from within the company
• Moderate clients’ Instagram, Twitter, & Facebook while responding to any direct message, wall post, tweet, comment, & review.
• Created Blog, Facebook, Instagram & Twitter content for clients
─── ･ ｡ﾟ☆: *.☽ .* :☆ﾟ. ───
-Marketing Intern-
Simply Earth
January 2017 – June 2017
• Worked with Facebook ads & the ad budget.
• Created Facebook page content.
• Moderated the Facebook page.
─── ･ ｡ﾟ☆: *.☽ .* :☆ﾟ. ───
-Social Media Evaluator-
Appen
September 2014 – May 2017
• Evaluate online social media content according to detailed criteria.
─── ･ ｡ﾟ☆: *.☽ .* :☆ﾟ. ───
-Student Safety-
Gaggle
January 2017 – March 2017
• A temporary three-month contract for moderation. I moderated student email & instant messaging content for student safety.
─── ･ ｡ﾟ☆: *.☽ .* :☆ﾟ. ───
-Customer Care & Internal Admin-
Jawbone / NexRep, LLC
July 2015 – September 2016
• Work with customers over the phone to help bring them the best experience possible under the Jawbone line.
• Created & organized cases in a ticket-based system (Salesforce and Zendesk).
• Helped get customers' technology up & running again & make their experience with Jawbone a positive one.
• Helped other agents by answering any questions, talk down irate customers, & help any new agent with technical issues. All in the Skype chat.
• Can support over 100 agents at once.
─── ･ ｡ﾟ☆: *.☽ .* :☆ﾟ. ───
-Cashier & Customer Assistant-
Party City
July 2011 – August 2015
• Greeted customers upon entrance & handled all cash and credit transactions.
• Assisted customers over the phone regarding store operations, products, promotions, & orders.
─── ･ ｡ﾟ☆: *.☽ .* :☆ﾟ. ───
-IT Helpdesk Assistant & Work-Study-
Saint Michael's College
September 2013 – May 2014
• Worked with students, faculty, & staff with computer-related issues including viruses, troubleshooting, & internal computer malfunctions.
• Created & organized work orders in a ticket-based system
• Went to classrooms to help set up movies & Smart Boards for professors.